Pain has a way of taking over. It changes how you sleep, how you work, how you pick up your kids, and whether you can keep skating the Rideau Canal in February or running the Ottawa Race Weekend in May. At Ottawa Physiotherapists, we help people across the National Capital Region get back to the activities they love — without painkillers, without unnecessary imaging, and without months of guesswork.
Every client gets a hands-on assessment, an honest diagnosis, and a treatment plan that explains exactly what is wrong, why it is happening, and how long recovery will take.
📅 Same-week appointments usually available · No referral required
Registered with the College of Physiotherapists of Ontario
Ottawa Physiotherapists was built on a simple idea: clients should get the same physiotherapist for every visit, in a private treatment room, for the full appointment. No double-booking. No being handed off to an assistant for half the session. No "see how it feels in two weeks" without a real plan. We have stayed independent and locally owned because that model lets us put clinical care ahead of corporate volume targets.
Our team has spent more than [client to confirm: insert combined years of experience — e.g., "45 combined years"] treating patients in Ottawa, from federal government employees with chronic neck and wrist pain, to varsity athletes at uOttawa and Carleton, to seniors recovering from hip and knee replacements at the Civic and Riverside hospitals. We work alongside Ottawa-area family doctors, orthopaedic surgeons, sport medicine physicians, chiropractors, and dentists treating TMJ. When something is outside our scope, we say so and refer to the right professional — quickly.
Most pain is not mysterious. The vast majority of musculoskeletal complaints we see — low back pain, neck pain, shoulder impingement, plantar fasciitis, tennis elbow, knee osteoarthritis — respond to a clear sequence: identify what is actually driving the pain, calm the irritated tissue, restore movement, and rebuild capacity so it does not come back. The piece most clinics skip is the last one. We do not, because reinjury rates in clients who stop at "feels better" are dramatically higher than in those who finish a true loading program.
We treat acute injuries, chronic pain, post-surgical rehabilitation, motor vehicle accident (MVA) cases, WSIB workplace injuries, sports performance issues, and the everyday wear-and-tear that comes from sitting at a federal government desk for thirty years. Our clinic serves Ottawa, Gatineau, and every neighbourhood in between, with a team of Registered Physiotherapists supported by Registered Massage Therapists, kinesiologists, and acupuncture-trained clinicians.
Ottawa has more than 200 physiotherapy clinics. Choosing one matters more than people realize, because the wrong choice can mean months of ineffective treatment, a chronic problem becoming permanent, or insurance benefits burned without progress. Here is what makes our clinic different.
Every appointment is one client, one physiotherapist, in a private treatment room. We do not run gym-floor models where you do exercises with two or three other patients while sharing a clinician. Your hour is your hour.
We direct bill to most major Canadian extended health benefits providers, including Sun Life, Manulife, Canada Life (formerly Great-West Life), Green Shield Canada, Blue Cross, Desjardins, Industrial Alliance, GMS, ClaimSecure, Beneva, Equitable Life, Johnson, and the Public Service Health Care Plan (PSHCP) for federal employees and retirees. You pay only the portion not covered by your plan — usually nothing or a small co-pay.
You see the same Registered Physiotherapist from your initial assessment through to discharge. Your therapist knows your history, your job, your sport, your previous injuries, and what you are working toward. That continuity is one of the strongest predictors of recovery time in the published outcomes literature.
We are a registered Workplace Safety and Insurance Board (WSIB) provider for workplace injuries, and we accept Ontario motor vehicle accident (MVA) claims under the Statutory Accident Benefits Schedule (SABS). Our admin team handles the paperwork — OCF-18 treatment plans, OCF-21 invoicing, WSIB Form 8 communication with employers and adjusters — so you can focus on recovery.
We use what works. Hands-on manual therapy, exercise prescription, education, dry needling/acupuncture where indicated, and shockwave for specific tendinopathies. We do not sell long packages of passive-only treatment, and we will tell you when something does not need physiotherapy at all.
Several team members provide assessment and treatment in French as well as English. Notes for francophone clients can be provided in French on request, and we work comfortably with Gatineau and Outaouais residents who cross the river for care.
Initial assessments are usually available within three to five business days, and we hold daily slots for acute injuries — recent ankle sprains, sudden back pain, post-surgical patients in the first two weeks. If you are in pain, we want to see you soon, not in three weeks.
🏥 Call now or book online — direct billing in place, no doctor referral required for most extended health plans.
Below is the full menu of services available at our clinic. Pricing reflects current rates in the Ottawa physiotherapy market and is shown as a typical range — the College of Physiotherapists of Ontario does not regulate fees, so prices vary across the city. [client to confirm: replace ranges with your exact published rates.]
A 60-minute first visit with a Registered Physiotherapist. We take a detailed history, perform a hands-on physical examination — joint range of motion, strength testing, neurological screening, special orthopedic tests — and provide a working diagnosis, a treatment plan with expected timeline, and the first round of hands-on treatment and exercise. You leave with a clear understanding of what is going on and what to do next.
$110 – $145 · 60 min
30, 45, or 60-minute follow-up sessions, scheduled based on the complexity of your case. Most clients with straightforward musculoskeletal issues do well with 45-minute follow-ups. Post-surgical patients, MVA cases, and complex pain presentations usually need 60 minutes.
$80 – $130 · 30/45/60 min
Hands-on techniques — graded mobilization, manipulation where appropriate, soft tissue release, myofascial work, and instrument-assisted soft tissue mobilization (IASTM). Manual therapy is most useful for joint stiffness (frozen shoulder, post-immobilization knees, stiff thoracic spines from desk work), restricted range of motion after surgery, and acute mechanical low back or neck pain.
Included · in treatment session
Tailored programs for runners training for the Ottawa Race Weekend or Tamarack Marathon, hockey players in the city's many adult leagues, soccer and rugby athletes, CrossFit and weightlifting participants, varsity athletes from uOttawa and Carleton, and weekend warriors of every kind. We assess movement, biomechanics, and load tolerance, and build progressive return-to-sport plans with objective testing — single-leg hop tests, isokinetic strength, sport-specific drills — before clearing you to full participation.
From $80 · per session
Structured protocols for clients recovering from total hip and knee replacements, ACL and meniscus repairs, rotator cuff repairs, shoulder labral surgeries, lumbar discectomies, ankle ligament reconstructions, and Achilles tendon repairs. We work from the surgical protocol provided by your surgeon at The Ottawa Hospital (Civic, General, Riverside campuses), the Montfort, or Queensway Carleton, and progress you through phases at the right pace.
From $80 · per session
Whiplash-associated disorder (WAD) is the most common injury we treat from car accidents in the Ottawa area, but MVAs also produce concussions, mid-back and rib injuries, shoulder injuries from seatbelt impact, and chronic pain syndromes. We work directly with your insurer under the Ontario SABS framework, submit OCF-18 treatment plans, and coordinate with your family doctor, sport medicine physician, or psychologist as needed.
$0 to you · billed direct to auto insurer
We are a registered WSIB Type 1 provider. If you have been hurt on the job — whether you are a federal worker, construction tradesperson, healthcare staff at one of the local hospitals, retail employee, OC Transpo driver, or warehouse worker in the Ottawa region — we coordinate with your employer, the WSIB case manager, and your physician to get you back to suitable duties safely. We complete WSIB functional abilities forms and progress reports.
$0 to you · WSIB-funded for approved claims
Internal and external assessment and treatment for stress and urge incontinence, postpartum recovery (including diastasis recti, perineal scar tissue, C-section recovery), pelvic organ prolapse, pelvic pain, painful intercourse, endometriosis-related pain, prostate post-surgical care, and pre-natal preparation. All sessions are private, in a closed treatment room, with a Registered Physiotherapist who has completed advanced pelvic health training.
$130 – $160 · 60 min (longer first visit)
A structured concussion protocol that includes vestibular-ocular motor screening (VOMS), Buffalo Treadmill Test for exercise tolerance, cervical spine assessment (because most concussions also involve a neck injury), and graduated return-to-school, return-to-work, and return-to-sport progressions. For benign paroxysmal positional vertigo (BPPV) — the spinning vertigo most commonly seen in adults over 50 — we perform Dix-Hallpike testing and Epley repositioning maneuvers in clinic.
From $110 · per session
Acupuncture and dry needling are excellent adjuncts for chronic muscle tension, neuropathic pain, headaches, and stubborn trigger points. We use sterile single-use needles, follow standard precautions, and integrate needling into a broader plan rather than offering it as a standalone treatment.
$80 – $110 · added to treatment
Radial shockwave is supported by strong evidence for plantar fasciitis, calcific rotator cuff tendinopathy, lateral elbow tendinopathy (tennis elbow), greater trochanteric pain syndrome, and patellar / Achilles tendinopathy. Most clients see meaningful change after 3 to 5 sessions. We do not use shockwave on every client — only when the diagnosis fits the indication and conservative care has not been enough.
$75 – $110 · per session
Biomechanical foot assessment, gait analysis, and casting for custom-made foot orthotics. Most extended health plans cover orthotics with a prescription from a physician. We also fit custom knee braces (post-ACL, osteoarthritis unloader braces), wrist splints, and lumbar supports.
Plan-covered · with physician Rx
Direct-billed therapeutic massage with Registered Massage Therapists for clients who benefit from soft tissue work alongside physiotherapy. Common reasons for adding RMT: chronic neck and shoulder tension from desk work, headache patterns, post-event recovery for runners and hockey players, and pregnancy-related discomfort.
From $90 · 45–60 min💬 Not sure which service is right for you? Call us — we will do a quick phone triage at no cost.
Most clients pay nothing or a small co-pay because we direct bill insurers. Below are typical fee ranges before insurance is applied — confirm your coverage at booking and we will tell you what you'll actually pay.
Not sure if physiotherapy is right for your problem? Tell us what's going on. We'll let you know if you need physio, a different specialist, or just rest — honestly. No referral needed. No pressure to book.
Detailed history, hands-on physical exam, working diagnosis, treatment plan with timeline, first round of treatment + home exercises.
Direct billed to most insurersHands-on treatment, exercise progression, objective progress measurement. Length matched to case complexity.
Direct billed availableInternal/external assessment in a private treatment room with an advanced-trained pelvic health physiotherapist.
Plan-covered in most extended healthSterile single-use needles, integrated into your broader treatment plan — not offered as a standalone treatment.
Plan-covered when delivered by a PTRadial shockwave for plantar fasciitis, calcific rotator cuff, tennis elbow, GTPS, patellar / Achilles tendinopathy.
Often combined with regular PTOCF-18 treatment plans, Minor Injury Guideline ($3,500) or non-MIG ($65,000) coverage. We handle the paperwork.
No out-of-pocket · approved casesPrograms of Care timelines for low back, neck, shoulder, knee. We coordinate with your employer and case manager.
Fully covered · approved claimsBelow are the conditions we see most often. If you do not see your problem listed, please call — the list is not exhaustive, and physiotherapy treats a far wider range of conditions than most people realize.
Roughly 80% of Canadians will have meaningful low back pain at some point in their lives, and it is the single most common reason people come to our clinic. We treat acute lumbar strains and disc-related pain, chronic mechanical back pain from years of desk work, sciatica from disc irritation or piriformis syndrome, sacroiliac joint dysfunction, postpartum pelvic girdle pain, and degenerative disc and facet joint conditions in older adults. Most clients see meaningful change within 3 to 6 visits.
Neck pain is the second most common complaint at our clinic, and Ottawa's federal-government, screen-heavy workforce produces a particular pattern: forward head posture, upper trapezius tightness, suboccipital headaches, and limited rotation. We also treat cervicogenic headaches (headaches generated by the neck), tension-type headaches, and migraines where neck dysfunction is a contributing factor. Whiplash from rear-end collisions is a separate but related category — usually MVA-funded — and responds well to early, graded mobilization.
Rotator cuff tendinopathy and impingement, frozen shoulder (adhesive capsulitis), labral tears, AC joint sprains, post-surgical rotator cuff repairs, and shoulder dislocations / instability. Frozen shoulder is particularly common in our 45-65 age range, especially in women, and Ottawa's long winters seem to make people present later than they should — by which point the joint is already very stiff.
Patellofemoral pain (runners' knee), iliotibial band syndrome, meniscus injuries, ACL and MCL sprains, post-ACL reconstruction rehab, knee osteoarthritis, patellar tendinopathy (jumper's knee), and post-total knee replacement. Knee osteoarthritis is one of the conditions where physiotherapy is most underused — strong evidence shows guided exercise programs reduce pain and delay or eliminate the need for surgery in many cases.
Hip osteoarthritis, gluteal tendinopathy and greater trochanteric pain syndrome, femoroacetabular impingement (FAI), labral tears, groin strains in soccer and hockey players, post-total hip replacement, and snapping hip. Many Ottawa runners present with deep anterior hip pain that is actually FAI or labral irritation, not "just a tight hip flexor."
Plantar fasciitis (a top-five complaint at our clinic, especially in nurses, teachers, and runners), Achilles tendinopathy, ankle sprains and chronic ankle instability, posterior tibial tendon dysfunction, Morton's neuroma, post-surgical ankle ligament reconstructions, and bunion-related pain. Shockwave is a well-supported option for plantar fasciitis and Achilles tendinopathy when basic care has not resolved the issue.
Tennis elbow (lateral epicondylalgia), golfer's elbow (medial epicondylalgia), carpal tunnel syndrome, De Quervain's tenosynovitis, wrist sprains, post-fracture rehab (Colles' fractures are common after winter falls), thumb arthritis, and trigger finger. Federal employees and software developers in the Kanata tech corridor see us regularly for wrist and forearm overuse from typing and mouse use.
Ankle and knee sprains, hamstring strains, groin pulls, shoulder dislocations, concussions, stress fractures, and overuse injuries from running, hockey, soccer, rugby, basketball, golf, tennis, CrossFit, and triathlon training. We see athletes from across the National Capital Region — uOttawa Gee-Gees, Carleton Ravens, Algonquin College varsity, junior hockey players in the Ottawa Hockey Association, and competitive amateurs of all ages.
Total hip, knee, and shoulder replacements; ACL, MCL, and meniscus surgeries; rotator cuff repairs; lumbar discectomies; ankle ligament reconstructions; Achilles repairs; and hand and wrist surgeries. We coordinate directly with surgeons at The Ottawa Hospital, the Montfort, the Queensway Carleton, and the Children's Hospital of Eastern Ontario (CHEO).
Sport, MVA, fall, and assault-related concussions. Symptoms can include headaches, dizziness, fogginess, neck pain, light and noise sensitivity, sleep disruption, and exercise intolerance. Our concussion protocol assesses all six common subtypes (cervical, vestibular, ocular, mood, autonomic, cognitive) and treats accordingly. Most concussions resolve in 2 to 4 weeks with proper care; persistent post-concussion syndrome past 4 weeks is also treatable but takes longer.
Benign paroxysmal positional vertigo (BPPV), vestibular neuritis recovery, balance retraining for older adults at risk of falls, and post-concussion vestibular symptoms. BPPV in particular is a condition where one or two visits often resolve months of spinning vertigo — many clients are shocked at how quickly it goes away once it is properly identified.
Stress and urge urinary incontinence, postpartum recovery, diastasis recti, pelvic organ prolapse, painful intercourse, vaginismus, chronic pelvic pain, endometriosis-related pelvic pain, and pelvic floor rehabilitation after prostate surgery. Pelvic health physiotherapy is dramatically under-utilized in Canada — most cases of urinary leakage in women under 65 are highly treatable and do not require surgery or medication.
Pain that has lasted longer than three months and has not responded to standard care. We use a modern pain science approach that integrates graded exposure, education, paced loading, and coordination with your physician and, where helpful, a psychologist. We do not promise miracles, but we do promise an honest plan.
Temporomandibular joint dysfunction, jaw clicking and locking, headaches related to jaw clenching and bruxism, and post-orthodontic jaw pain. We coordinate with Ottawa-area dentists who fit night guards and provide orofacial care.
Not all Ottawa physio clinics work the same way. The model your clinic chooses determines your recovery time. Here's how we compare with the high-volume, gym-floor model that dominates much of the city.
We have refined this process over years of practice in Ottawa. It is designed to give you certainty about what is happening, what comes next, and what success looks like.
Book online through our 24/7 booking system, or call our clinic directly. You do not need a doctor's referral for physiotherapy in Ontario — physiotherapists are primary contact practitioners. However, you may need a referral letter for your insurance plan to reimburse you (this is plan-specific, not a regulatory requirement). When you book, we confirm your direct billing details so you do not have to think about payment at the appointment.
You will receive a secure online intake form to complete before your visit. It covers your medical history, current medications, the timeline of your problem, prior injuries, work and recreational demands, and your goals. Filling it out beforehand means we use your appointment for hands-on assessment, not paperwork.
Your physiotherapist will spend the first 15 to 20 minutes on a detailed history — what hurts, when it started, what makes it better and worse, what you have tried, and what you want to get back to. The next 25 to 30 minutes is the physical examination: posture, movement screens, range of motion, strength testing, neurological screening, and the specific orthopedic tests relevant to your area of complaint. The remaining time is education, hands-on treatment, and your initial home exercise program. You leave with a working diagnosis, a treatment plan with expected timeline, and a clear sense of what comes next.
Most clients with straightforward issues are seen weekly or every other week for 4 to 8 sessions. More complex cases, post-surgical rehab, and chronic pain often need longer programs. Each follow-up has the same structure: a check-in on what has changed since the last visit, hands-on treatment matched to your current state, and progression of your home program. We measure objective outcomes (range of motion, strength tests, functional benchmarks) so progress is real, not just a feeling.
When you have hit your goals — back to running pain-free, full pre-injury strength, sleeping through the night without shoulder pain — we discharge you with a maintenance program tailored to your sport, work, or activity. We do not believe in keeping clients on indefinitely. If something flares up later, you call, we get you back in within a few days, and we handle it.
🗓️ Step 1 takes under 2 minutes. Book your initial assessment now and we will handle the rest.
Our clinic serves clients from across Ottawa, the surrounding suburbs, and Gatineau on the Quebec side of the river. Below are the neighbourhoods, suburbs, and surrounding communities we regularly see clients from.
Bilingual service available for francophone clients from Gatineau, Vanier, Orléans, Rockland, and other French-speaking communities in the NCR. Insurance receipts and physician communication letters can be provided in French on request.
A few things that come up so often in Ottawa specifically that they deserve their own short explainer — coverage rules, seasonal patterns, the federal-workforce factor, and how to choose well.
OHIP coverage for physiotherapy at private clinics in Ontario is limited to specific groups: seniors aged 65 and over, children and youth under 19, ODSP and Ontario Works recipients, and patients recently discharged from a hospital after an overnight stay. This coverage is delivered through specific contracted "Episode of Care" clinics, with limited capacity and waitlists. The vast majority of working-age Ottawans pay for physiotherapy through their extended health benefits, motor vehicle insurance, WSIB, or out of pocket — which is why direct billing matters so much.
Roughly 30% of Ottawa's working population is employed by the federal government, and most are covered by the Public Service Health Care Plan (PSHCP), which provides up to $1,500 per calendar year for physiotherapy with no per-visit cap. RCMP and Veterans Affairs Canada (VAC) clients have separate but generous coverage through Medavie Blue Cross. Canadian Armed Forces members access physiotherapy through the Canadian Forces Health Services. We are familiar with all of these plans, including their referral and prior-approval requirements, and we direct bill all of them.
The Ottawa winter produces a predictable injury pattern. Slips and falls on icy sidewalks (Colles' fractures of the wrist, hip fractures in older adults, hand and elbow injuries in catching-the-fall situations), back injuries from snow shovelling, ankle sprains from awkward steps on uneven snow, knee meniscus injuries from skating and skiing, and shoulder injuries from snow blower kickback or falling on outstretched arms. We see a clear spike in these conditions from December to March every year.
When the snow finally clears in April, the Capital Pathway network — over 600 km of multi-use paths along the Rideau Canal, Ottawa River, and Gatineau Park — fills with runners, cyclists, and roller skiers preparing for the Ottawa Race Weekend, the Tamarack Ottawa Race Weekend, and Tour de l'Outaouais. The transition from winter inactivity to high training volume produces overuse injuries — Achilles tendinopathy, runner's knee, shin splints, plantar fasciitis. We treat the same five or six diagnoses on heavy rotation from May through August.
Most Ottawans have extended health insurance through their employer or association, with annual physiotherapy maximums typically ranging from $300 to $2,000. We submit claims electronically to the major insurers, so most clients pay only the small portion not covered by their plan — and many pay nothing. Annual maximums reset on January 1 for most plans, which is why the first quarter of the year is usually our busiest.
Ottawa is a major commuting corridor — Highway 417 (the Queensway), Highway 174 to Orléans, Highway 416 to the south, and the Champlain and Macdonald-Cartier bridges to Quebec — and motor vehicle collisions are common. Under Ontario's Statutory Accident Benefits Schedule (SABS), every driver and passenger injured in an Ontario auto accident is entitled to medical and rehabilitation benefits regardless of fault. The Minor Injury Guideline (MIG) covers up to $3,500 for typical whiplash and soft tissue injuries; serious injuries are covered up to $65,000. We submit OCF-18 treatment plans, manage the back-and-forth with the adjuster, and bill the auto insurer directly so you have no out-of-pocket cost.
The Workplace Safety and Insurance Board (WSIB) covers most Ontario workers for workplace injuries, including federal contractors, construction trades, healthcare workers at provincial hospitals, retail and food service employees, OC Transpo operators, and warehouse staff. As a registered WSIB Type 1 provider, we follow the relevant Programs of Care timelines, complete Form 8 functional abilities documentation, and coordinate return-to-work planning with your employer and WSIB case manager.
Ottawa-Gatineau is one of Canada's most bilingual metropolitan regions, with significant francophone populations in Vanier, Orléans, Rockland, and across the river in Gatineau. Several of our team members assess and treat in French, and we routinely provide insurance receipts and physician communication letters in French on request. For Quebec residents who cross the river, we are experienced with the SAAQ (Société de l'assurance automobile du Québec) framework for Quebec MVA claims and CNESST for Quebec workplace injuries.
A few practical things to look for when choosing a physiotherapy clinic in Ottawa: ask whether you will see the same physiotherapist every visit (continuity matters), ask whether sessions are one-on-one in a private room or shared on a gym floor, ask how much hands-on treatment is included versus passive modalities, ask what their approach is to expected timelines and re-assessment, and ask about direct billing and paperwork support for your specific situation. The right answer to all of these is yes, in our private rooms, with hands-on treatment every visit, with re-assessment built in, and with paperwork handled for you.
Why your choice of clinic actually matters — and the four pillars (Experience, Expertise, Authoritativeness, Trustworthiness) we hold ourselves to.
Our team has spent years treating patients in Ottawa, with combined clinical hours that span thousands of cases across orthopaedics, sports, MVA rehab, post-surgical care, pelvic health, concussion, and vestibular conditions. Most of our clients are referred by past clients, family doctors, sport medicine physicians, surgeons, and dentists across the National Capital Region. Experience is what tells you, in week one, how long a recovery is actually going to take.
All physiotherapists on our team are Registered with the College of Physiotherapists of Ontario (CPO), maintain active practice certificates, and complete continuing-education requirements every year. Our advanced credentials include the Diploma of Advanced Manual and Manipulative Physiotherapy (FCAMPT), Sport Physiotherapy Canada Diploma, AFCI and Gunn IMS acupuncture certifications, Pelvic Health Solutions training, and Shift Concussion Management. Expertise is the difference between a generalist who treats everything and a clinician who knows your specific problem cold.
We work alongside Ottawa-area orthopaedic surgeons, sport medicine physicians, family doctors, dentists treating TMJ, chiropractors, registered massage therapists, and registered dietitians. We follow current evidence — practice guidelines from the Canadian Physiotherapy Association, the Sport Physiotherapy Canada special interest group, the International Federation of Orthopaedic Manipulative Physical Therapists (IFOMPT), and peer-reviewed guidelines on conditions like low back pain, knee osteoarthritis, rotator cuff disease, and concussion management. Authority is built by being part of the broader medical community, not by operating in isolation.
We charge published rates, direct bill insurers transparently, never sell long pre-paid packages, never push unnecessary visits, and discharge you with a maintenance plan when you have hit your goals. We are fully insured (professional liability through the Canadian Physiotherapy Association plus clinic-level coverage), maintain electronic health records compliant with Ontario's Personal Health Information Protection Act (PHIPA), and follow standard precautions for infection control. Every visit is documented, every progress note is available to you on request, and every billing line is explained in plain language. Trust is what we earn one client at a time.
Excerpts from recent reviews from Google, RateMDs, Facebook, and direct client feedback. Last names have been shortened for privacy.
"Came in barely able to turn my head after a fender-bender on the 417. They handled all the paperwork with the auto insurer, I never paid a cent out of pocket, and six weeks later I was back on my road bike. Single best healthcare experience I've had in Ottawa."— Marc D., Centretown · MVA / Whiplash
"After my ACL surgery at the Civic, my surgeon recommended these guys. Same physio every single visit for nine months. They got me back skating and back to my Wednesday-night hockey league. Would not have happened without their progressive rehab plan."— Jennifer K., Barrhaven · Post-ACL Reconstruction
"I had been told my plantar fasciitis would 'just take time.' After eight months of getting nowhere, I came here. Three shockwave sessions plus a real loading program for my calves and feet, and I was running pain-free in seven weeks. Wish I had come here first."— Tyler B., Kanata · Plantar Fasciitis
"Frozen shoulder was making it impossible to sleep, get dressed, or do my job. Six months of hands-on manual therapy and graded exercise, and I have my full range back. They were honest with me at visit one that it would take that long, and they were right."— Susan M., The Glebe · Adhesive Capsulitis
"Service en français, ce qui était important pour moi. Mon physio a expliqué chaque exercice clairement, et le bureau a soumis tous les reçus à mon assurance directement. Je recommande sans hésitation."— Pierre L., Gatineau · Bilingual Service
"Postpartum pelvic floor work after my second baby. They are kind, professional, and explained every step. Six visits and the urinary leakage I had been quietly living with for two years was completely gone."— Diane R., Westboro · Pelvic Health
"Concussion from a fall during a hockey game. Brain felt fuzzy, couldn't focus at work, my neck was a mess. Their concussion protocol covered all of it — vestibular, ocular, neck, exercise tolerance — and I was back to full work duties in five weeks."— Ariane T., Orléans · Post-Concussion Syndrome
"WSIB workplace injury — back gone after a fall on a job site. My physio coordinated with my employer, completed the WSIB paperwork, and built a return-to-work program that actually matched my job demands. Back on full duties in eight weeks."— Robert N., Stittsville · WSIB Low Back
⭐ Read more reviews on Google, RateMDs, and Facebook.
A look at the kind of care, settings, and treatments you can expect at our clinic. [client to confirm: replace with photographs of your actual clinic interior, treatment rooms, and team where possible.]
We monitor and respond to reviews on every major platform — and we ask happy clients to share their experiences so others can find honest information.
The questions our front desk hears most often, answered honestly. If yours isn't here, just call us — we will give you a real answer.
No. Physiotherapists in Ontario are primary contact practitioners, which means you can book directly with no referral. However, some extended health insurance plans require a doctor's referral letter on file before they reimburse you. Check your specific plan booklet, or call us and we can usually verify with your insurer in a few minutes.
Initial assessments in Ottawa typically range from $110 to $145 for 60 minutes. Follow-up visits range from $80 to $130 depending on length. We direct bill most major insurers including Sun Life, Manulife, Canada Life, Green Shield, Blue Cross, and the Public Service Health Care Plan (PSHCP), so most clients pay nothing or only a small co-pay at the appointment.
OHIP coverage for physiotherapy at private clinics in Ontario is limited to specific groups: seniors 65+, children and youth under 19, ODSP and Ontario Works recipients, and patients recently discharged from a hospital after an overnight stay. Coverage is delivered through specific contracted Episode of Care clinics with limited capacity. The vast majority of working-age Ottawans pay through extended health benefits, MVA insurance, WSIB, or privately.
Most straightforward musculoskeletal issues — minor sprains, mild back pain, mechanical neck pain, tendinopathy in early stages — resolve within 3 to 6 visits. More complex problems like frozen shoulder, post-surgical rehab, or persistent pain typically take 8 to 16 visits over 2 to 4 months. We give you an honest expected timeline at your initial assessment, and we re-assess progress every few visits so the plan does not drift.
Yes. We direct bill most major Canadian extended health insurers including Sun Life, Manulife, Canada Life, Green Shield, Blue Cross, Desjardins, Industrial Alliance, GMS, ClaimSecure, Beneva, Equitable Life, Johnson, the Public Service Health Care Plan (PSHCP), the Royal Canadian Mounted Police plan, Veterans Affairs Canada / Medavie Blue Cross, and the Canadian Armed Forces. Motor vehicle accident claims and WSIB workplace injuries are billed directly with no out-of-pocket cost to approved clients.
Wear or bring loose, comfortable clothing that allows access to the area being assessed. Shorts for knee, hip, or ankle issues; a tank top or t-shirt for shoulder or neck issues. Bring your insurance card or policy details, any imaging reports (X-rays, MRIs, ultrasounds), and a list of current medications. If you have been referred by a physician, bring the referral letter.
Registered Physiotherapists are licensed to assess and diagnose musculoskeletal conditions, and use a broad toolkit including manual therapy, exercise prescription, education, modalities, and acupuncture. Registered Massage Therapists focus primarily on soft tissue work for tension, circulation, and recovery. Chiropractors focus on joint manipulation, especially of the spine. Many clients benefit from a combination — we often work alongside chiropractors and massage therapists when that is in the client's best interest.
Yes — and this is one of the most important things to understand about imaging. MRI findings like disc bulges, meniscus tears, and rotator cuff tears are extremely common in people with no pain at all (studies show 40 to 60% of pain-free adults over 50 have these findings). The image alone does not determine treatment. Most of these conditions improve with physiotherapy and do not require surgery. We help you sort out which findings are actually driving your symptoms and which are background noise.
Yes. We hold daily slots for acute injuries — recent ankle sprains, sudden onset back pain, post-surgical clients in their first two weeks, and concussion clients within 72 hours of injury. Call directly rather than booking online for fastest access to these slots.
Yes, and there is usually no out-of-pocket cost. Under Ontario's Statutory Accident Benefits Schedule (SABS), every driver and passenger injured in an Ontario auto accident is entitled to medical and rehabilitation benefits regardless of fault. We submit the required OCF-18 treatment plan to your auto insurer and bill them directly. The Minor Injury Guideline covers up to $3,500 for typical whiplash and soft tissue injuries; serious injuries are covered up to $65,000.
Yes. Several of our physiotherapists have advanced training in pelvic health and treat stress and urge incontinence, postpartum recovery (including diastasis recti and C-section scar), pelvic organ prolapse, painful intercourse, pelvic pain, and pelvic rehab after prostate surgery. All sessions are private, with internal assessment offered when clinically indicated and only with your consent.
Yes. Benign paroxysmal positional vertigo (BPPV) is often resolved in one or two visits with the Epley maneuver. Vestibular neuritis recovery, post-concussion vestibular and ocular symptoms, and balance retraining are all within physiotherapy scope. Our concussion protocol assesses cervical, vestibular, ocular, mood, autonomic, and cognitive subtypes so treatment is targeted, not generic.
Yes. Several team members assess and treat in French. Insurance receipts, OCF-18 forms for MVA cases, and physician communication letters can all be provided in French on request. Bilingual service is appreciated by our many francophone clients from Vanier, Orléans, Rockland, and Gatineau.
We ask for at least 24 hours' notice for cancellations or reschedules. Late cancellations and no-shows may be subject to a fee equal to the appointment cost, because the slot cannot be filled on short notice and other clients are waiting. We try to be reasonable about genuine emergencies — please just call us as soon as you know.
Tell us what's going on and we'll get back to you within one business day, or call now for same-week availability.
We answer the phone during clinic hours, return voicemails the same day, and direct bill most major insurers. No referral required for most extended health plans.
For acute injuries (recent fall, sudden back pain, post-surgical patients in week 1–2), please call rather than emailing — we hold daily same-day slots specifically for these cases.
Book your initial assessment today. Same-week appointments usually available, no referral required for most insurance plans, and we direct bill so you don't pay out of pocket.